FAQ

Tidalove's toothpaste tablets are free from SLS, dyes, and artificial sweeteners, made with EWG green grade ingredients. The only exception is fluoride, which is essential for oral health.

For the full list of ingredients used in our toothpaste tablets, please refer to the following image:

At Tidalove, we use only clean, natural ingredients and never include parabens, phthalates, sulfates, GMOs, or artificial fragrances. Our products are 100% vegan and cruelty-free.

For the full list of ingredients used in our facial wash bean, please refer to the following image:

At Tidalove, we use only clean, natural ingredients and never include parabens, phthalates, sulfates, GMOs, or artificial fragrances. Our products are 100% vegan and cruelty-free.

For the full list of ingredients used in our body wash, please refer to the following image:

Tidalove sells containers separately as part of our commitment to reducing waste and being environmentally friendly. By allowing customers to use their own containers, we eliminate the need for additional packaging and reduce the amount of waste generated. Reusing and recycling existing containers is an easy and effective way to reduce our impact on the environment. We encourage our customers to get creative and repurpose their own containers, and even share their ideas and photos with us using the hashtag #tidalovebeauty to spread the word about the importance of sustainability. And don't forget to label your containers, so you always know what's inside.

We all know that plastic can be a real problem for the environment - it takes a long time to break down and can harm wildlife and even get into our own food and water. On the other hand, tins are a much more eco-friendly option. They are made of at least 25-100% recycled metal, so they're good for the planet right from the start. Plus, once you're done with the product, you can clean the tin and reuse it, or even recycle infinite times. Our tins are premium food grade quality, but we do not recommend to use them with liquids or wet ingredients.

We’d recommend that you store Tidalove products out of direct contact with water and away from humidity until you are ready to use them. Always make sure to keep the lid on your container, and store your products in a cool and dry space like a cabinet or a drawer. You can also display them on the counter for easy access.To avoid any confusion, we recommend labeling the containers to easily identify the contents.

Yes, Tidalove's products are incredibly travel-friendly. Because they come in pre-portioned waterless form. You don't have to worry about carrying around bulky containers of liquid or worrying about spills or leaks. You won't have to worry about TSA holds or any other travel restrictions.

Bamboo is considered a grass and is known to be a highly renewable and sustainable resource. Our toothbrush is made of moso bamboo (Phyllostachys edulis). It is wild grown in the mountains of China using little water and no pesticides. Our bamboo toothbrush and toothbrush holder is compostable.

Our products are Paraben- free, sulfate- free and plam oil- free. We follow EWG’s database to select ingredients that rank little to none in toxicity. Our products do not contain synthetic perfume. We do use essential oil that may cause an allergic reaction for some. 

Our vegan, plastic-free refillable floss is made of plant based polylactic acid and candellia wax. Each bottle of floss contains 30 meters, which should last about 4 months if you floss once per day! 

They look similar.We use the word “tablet” for toothpaste and “bean” for cleanser. The toothpaste tablets are smaller and more narrow, while the facial cleansing beans are more circular in shape.

1. Soak the facial wash bean in warm water to soften it.
2. Crush the bean and create a paste by rubbing your hands together.
3. If the paste feels too thick, add a small amount of water to make it smoother.
4. Gently apply the paste to your face using circular motions.
5. Massage the paste into your skin until it turns clear.
6. Rinse off the paste with lukewarm water, ensuring that every last bit is removed from your face.
7. Pat your face dry with a clean towel, being careful not to rub your skin too hard.

If you want to use the facial wash bean as a mask:

1. Apply the paste to your face and leave it on until it dries.
2. Rinse it off with warm water to reveal super smooth and refreshed skin!

After washing your face, pat it dry and follow up with your favorite moisturizer to keep your skin hydrated and glowing.

Here's a video that demonstrates the facial wash bean technique:

1. Begin by taking out one sheet for adults or half a sheet for children.
2. Hold the sheet under warm running water until it fully dissolves and forms a rich lather.
3. Use the lather to give your body a good cleanse.
4. Rinse thoroughly with warm water and enjoy your clean and silky skin.
5. Refill your container when you run out of sheets.
6. Remember to store in a dry area to prevent the sheets from getting damp.

Here's a video that demonstrates how to use the cleansing sheets:

• Take one tablet out of the container and place it in your mouth.
• Chew the tablet until it becomes a creamy paste.
• Brush your teeth as you normally would, using the paste as you would a traditional toothpaste.
• Spit and rinse your mouth thoroughly with water.
• Store the container in a cool and dry place.
• Enjoy your fresh, clean smile!

Here's a video that demonstrates how to use the toothpaste tablet:

No, our facial wash beans do not produce a lot of foam. Instead, they create a gentle gel like lather. This lather ensures a gentle yet effective cleanse for your skin.

Yes, our toothpaste tablet contains the amount of fluoride recommended by the profession for children (1,000 ppm). We would not recommend our product to children under the age of 3, as our product is a small chewable tablet that can cause suffocation.

In partnership with OceanSaves, we're raising awareness and funds to end plastic pollution. We've partnered with them because they have a proven model that works - every product you buy, we collect plastic from trashy communities around the world and pay them for each pound collected!

"Sparkling sustainability" is a phrase that encapsulates the idea that by making small, conscious decisions in our daily lives, we can work together to clean up our oceans and make them shine once again. It's about recognizing that every individual action can have a positive impact on the planet and that by working together, we can create real and lasting change. At Tidalove, we believe that by choosing eco-friendly products and supporting ocean conservation efforts, we can help make our oceans sparkle again.

We have a love for the tides — nature’s beautiful ebbs and flows. We want to share that through our story, mission and intentional, carefully formulated products.

We follow the FDA regulations, South Korea’s cosmetic regulations and the EU’s ingredient health and safety guidelines that prohibit the use of over 1,300 ingredients. 

Yes, Tidalove is always looking to expand our product line and offer more options for our customers. We are currently working on developing new products such as shampoo, conditioner, and lotions, as well as some unexpected surprises. We are committed to offering sustainable and eco-friendly alternatives for all your personal care needs. If you want to be the first to know about our new products and launches, sign up for our newsletter and stay updated!

Unfortunately, we do not offer samples of our products. Our goal at Tidalove is to be as waste-free as possible, and offering samples often results in a significant amount of unnecessary waste. We understand that samples are a great way for customers to try a product before committing to purchasing a full-sized version, but we believe that the waste generated from samples outweighs this benefit. We encourage our customers to read the product descriptions and ingredient lists on our website before making a purchase to ensure that the product will work for them.

Our packaging is made from a special paper material and plant-based film that is best for municipal composting, breaking down within approximately 149 days. It can also be home composted, but the time required may vary based on conditions. Our packaging is FSC and USDA certified.

Our packaging is made from a special paper material and plant-based film that is entirely biodegradable. While coated paper can be recycled in some countries across Asia and Europe, it may not be possible in every part of the United States. We recommend checking for nearby recycling centers that accept.

• You no longer have to use gas, our products will be shipped in the most sustainable way.

• When you subscribe, you will enjoy:

  • For toothpaste tablets: 15% off your first delivery, then 20% off after the 2nd delivery. Toothpaste tablets are conveniently delivered every 4 months.
  • For other products: 10% off your first delivery, then 20% off after the 2nd delivery. You can choose between monthly or every 2-month deliveries.

• We have come up with a clever solution to minimize waste and reduce our impact on the environment. The toothpaste package is too small, so it is wasteful to send only one at a time. Instead, we will send them every four months. Our toothpaste refills are conveniently delivered in packs of 4, spaced every 4 months. This way, you will always have an ample supply of toothpaste without excessive packaging. It is our small contribution to reducing shipping materials and emissions.

• As part of our commitment to sustainability, we have made a change regarding the tin container. While we no longer include a free tin container with the subscription, we encourage you to promote reuse by using your own container. If you would still like to receive a tin container with your subscription, simply let us know in the checkout notes. We will happily provide one free of charge, ensuring you have a stylish and reusable container.

perks of being a subscriber

• cost savings: enjoy discounts on regular purchases.
• convenience: never run out with scheduled deliveries to your doorstep.
• sustainable approach: reduce waste and promote sustainability.
• priority access: get early access to new products and exclusive offers.
• easy management: adjust, update, or cancel subscriptions easily through the customer portal.

We feel you. You're free to cancel before your next charge date through your customer portal.

• Tidalove will automatically renew your Subscription and charge your Payment Method depending on the Subscription shipping frequency chosen by you and, as authorized by you by agreeing to the automatic renewal of your Subscription during the Subscription sign-up process.
• Your Payment Method will be charged at least one full business day prior to your next Subscription shipping date. We will charge your Payment Method with the applicable cost for your Subscription, along with any shipping and handling costs and sales or similar taxes that may be charged with your Subscription.
• To avoid being charged, you must cancel your Subscription. We will continue to bill your Payment Method on a recurring basis (depending on the Membership and Box shipping frequency selected) until you cancel.
• Cancelling your Subscription will prevent only future orders from processing but will not cancel any orders previously charged.

We're pleased to offer free shipping on all orders $40 and over. For orders under $40, we charge a flat rate fee of $5.99 for shipping. So no matter how big or small your order, you can enjoy the convenience of our products delivered straight to your door without worrying about extra shipping costs. Additionally, for subscription orders, shipping is free, further enhancing the ease and convenience of receiving our products.

When your order ships, you will receive an email providing you with a tracking number to track your order. Sometimes this email gets sorted into spam or promotions folders so be sure to take a look in there if it feels like you have been waiting a little too long.

You can also log into your account and click on the order in question to see the status.

Please note that sometimes the tracking can take a day or two to be updated by the carrier. If it looks like its not moving, chances are its on its way!

Orders will usually be shipped within 2 business days. Once your order has shipped, you will receive a shipping confirmation email with your tracking information inside. Please note that it may take up to 48-72 hours for your tracking information to update on the carrier's tracking website. Most packages take 5-10 days from the ship date to arrive.

Orders are processed and shipped Monday through Friday, excluding federal holidays within the United States. For example, if an order is placed on a Friday after 10am EST, it won't be processed until Monday morning. Packages do not ship on the following holidays:

• New Year's Day
• Martin Luther King Jr. Day
• President's Day
• Good Friday
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving
• Christmas

Shipping usually takes 5-7 business days from the day it shipped to arrive to its final destination. We don't do rush shipping, but if you need it in a hurry, please email us you place the order and we'll see what we can do.

Tidalove ships to all 50 states and military APOs. However may incur longer shipping times.

We currently only ship within the United States and are working on adding international options soon. If you’re outside of the U.S., email us and we will let you know when we’re available in your area.

We hope you love your Tidalove Products but if you're not 100% happy, please email hello@Tidalove.com within 30 days of receipt of your order so we can help.

Please note refills or subscription shipments after your first order are not eligible for return, refund or cancellation after they have been charged. Toothbrush and Floss are not eligible for return.

We only accept new products. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Unfortunately, we are unable to refund original shipping charges. Return shipping is at the expense of the customer in the event products are returned to us. The customer is free to choose whatever method of shipping is most economical, we just ask that the name and order number be included in the package to prevent delays.

We will not provide a refund for a request that is received by Tidalove more than 30 days after the date of original shipment. We also do not provide a refund for returned Products that are damaged due to misuse, lack of care, mishandling, accident, abuse or other abnormal use. Bulk orders, or orders over $80 are ineligible for return, but subject to additional evaluation by the Tidalove Team.